Mystery Guest Evaluation · Confirmation · Guest Delight International
To: Dimpal Panchal
Subject: WelcomHeritage Hotels
Dear Dimpal Panchal,
Please find below the confirmation and guidelines for your upcoming Mystery Guest Evaluation. Please review everything carefully and reach out to Operations with any questions.
🏠 Hotel Assigned To You
🏠
Hotel
WelcomHeritage Hotels (Reservation Call)
📍
Address
Corporate Headquarters 25, 4th Floor, Shopping Centre, Basant Lok, Vasant Vihar, New Delhi-110057
📞
Phone
+91 8045771900
🌐
Website
https://www.welcomheritagehotels.in/
💰
Audit Fee
NA
📅 Audit Timeline
📅
Call Window Start
Jul 30, 2026
📅
Call Window End
Jul 31, 2026
⏳
Report Due
Jul 31, 2026
⚠️ Important Details
- Evaluate all N/A brand standard areas even if they do not personally apply to you.
- Reservation must be made by calling the hotel directly. Record the call and upload it to the GDI portal.
- Cancellation: Cancel after Confirmation Email.
- Request the hotel to send a payment link. Do not provide your credit card details and do not make any payment.
📖 Auditor Reference Guide
Please read carefully before your audit.
🔑 Before You Call
📱Log in to the GDI Portal and review all Brand Standard sections and questions before your call.
🚫Remove "Mystery Shopper" from all social media profiles.
📞Make the call during permitted hours (09:00 to 17:00 local time). Do NOT use third-party booking platforms.
💳 Payment Instructions
Request the hotel to send a payment link. Do not provide your credit card details and do not make any payment.
❌ Cancellation
Cancel after Confirmation Email
📝 Report Writing Standards
- ✔️Every question must be answered: Yes / No / NA. No = explanation + photo mandatory. NA = written justification required.
- 📅Date format: 25th July 2026. Time: 14:30 hours (24-hour only). Never use AM/PM, "mins", or "Hrs".
- ✏️Executive Summary: written as a story/narrative in paragraph form. No bullet points. Cover positives, negatives, and improvement suggestions.
- 📎Photos: JPG/PNG · Audio: MP3 · Documents: PDF. All files high resolution, upright orientation.
- 🚫Avoid personal bias. Write "I did not have a pleasant experience" — never "This is a horrible hotel."
📎 Downloads
Audit Guidelines — not providedBrand Guidelines — not providedScenario — not providedChecklist — not provided
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Confidentiality Notice: The Auditor shall keep strictly confidential and shall not disclose, publish, or communicate any audit details, brand information, or confidential information obtained in connection with this audit, except as expressly authorized in writing by the Company or required by law.
AD
Andrew David
Project Manager
Warm regards,
Andrew David
Guest Delight International · gdiworldwide.com